HRM in India

Comment by James Hayton on May 28, 2008 at 5:04am

Hi Mohan, great idea for a group. I hope to learn some things about what is going on in HR in India.

Comment by Prof Wes Harry on May 28, 2008 at 10:45am

Hello,

I have dealt with HRM in India and other parts of South Asia mainly when I was Head of Support Services of Emirates Bank and GM Personnel of Emirates Airline. The bank (and airline) mainly recruited staff from India but the airline had operations in the country. The bank operated in Pakistan, Sri Lanka, Nepal and Bangladesh.

I have tried to keep in touch with developments in people management throughout Asia but certainly including India.

Wes

Comment by Arup Varma on June 2, 2008 at 12:46am

Mohan:

Am looking forward to an exciting, enriching experience on this group ..

Arup

Comment by Mohan Thite on June 3, 2008 at 1:10am

Dear friends,

Happy to inform you that Bob Russell and I have edited a book on Managing Human Resources in the Indian Call Centre/BPO Industry, due to be published by Sage India in February, 2009.

This is the first authoritative book solely dedicated to discussing managing people in the Indian call centre/ BPO sector that has garnered a lion’s share of the global services off-shoring business. It features empirical research and conceptual advances, presented by well known academics/researchers from around the world and captures the voices of key stakeholders. Apart from covering key individual aspects of HRM in Indian call centres, such as work organization and employee attrition, it also provides a comparative perspective from call centres in the USA, UK, Canada and Australia.

The book features the following contributions:
Ch. 1: Introduction

SECTION ONE: INDIAN PERSPECTIVES
Ch. 2: Overview of the Indian Contact Centre Industry
Catriona Wallace

Ch. 3: Human Resource Management in Indian Call Centres/ BPO
Mohan Thite and Bob Russell

Ch. 4: Patterns of Work Processes and Emerging Problems in Indian Call Centres
Pawan Budhwar, Neeru Malhotra and Virender Singh

Ch. 5: Practices of Transnationalism in Indian Call Centres
Kiran Mirchandani

SECTION TWO: STAKEHOLDER PERSPECTIVES
Ch. 6: HRM & Evolving Business Models in the Indian Info-services Industry: A Practitioner’s Perspective
Nandita Gurjar

Ch. 7: Union Formation in the Indian Call Centres: A Trade Union Perspective
Phil Taylor, Premilla d’Cruz, Ernesto Noronha and Dora Scholarios

Ch. 8: Outsourcing careers: To what extent do Western theories of career fit Indian contexts?
Laurie Cohen, Amal El-Sawad and John Arnold


SECTION THREE: COMPARATIVE PERSPECTIVES
Ch. 9: Service Management and Employment Systems in U.S. and Indian Call Centres
Rosemary Batt, Virginia Doellgast, and Hyunji Kwon

Ch. 10: Work Processes, Skills & Identity in Australian & Indian Call Centres: A Comparative Perspective
Bob Russell and Mohan Thite

Ch. 11: Examining HRM, organizational culture and firm performance in outsourced call centres: A comparative study between India and Canada
Wendy Carroll and Terry Wagar

If you require further information, please feel free to write to me.

Mohan

Comment by Vijay Edward Pereira on June 7, 2008 at 6:25am

Hi All,
This would be exciting as my main research interests lie in HRM in India.

Regards
Vijay

Comment by Dr. Arup Barman on December 13, 2008 at 10:40am

Hi, All, I want to take a post doctoral research project on this topic.

Comment by Ashish Malik on January 26, 2009 at 2:07am

HI Mohan

I would like to join in as I share common research interests. Is your book on the Indian ITeS/BPO sector available or soon to be published? It is relevant to my thesis where I am covering both BPO and ITSS firms in India.

Look forward to research collaboration opportunities.

Ashish

Comment by Mohan Thite on April 13, 2009 at 9:15pm

Dear Friends

Just thought of updating you on some matters.

The success of any group depends on the quantity (the number of members) and the quality (enthusiasm in participation). Therefore, please invite your friends and colleagues who are interested in India/ Asia related HRM matters and engage with members on your current/ proposed research activities.

I am currently on sabbatical and undertaking a research project on Indian multinational companies, sponsored by the Society of HRM (SHRM). Currently, 6 Indian MNCs are participating. So far, I have conducted the first round of interviews in the corporate offices and the second round in their subsidiaries in a developing market (mostly, China). I will be shortly conducting the final round of interviews in their subsidiaries in the developed market, namely USA and Europe. I am very pleased with the data collected so far which clearly indicates that the Indian multinationals as part of the emerging market group (BRIC), are quite unique in their approach to internationalisation strategies as well as diffusion of HR practices. These are again quite distinct to Chinese multinationals.

There is an emerging body of literature on Indian multinationals, such as:
Jonsson, S. 2008. Indian multinational corporations: Low-cost, high-tech or both? Ostersund, Sweden: Swedish Institute for Growth Policy Studies.
Kapur, D. and Ramamurti, R. 2001. India’s emerging competitive advantage in services. Academy of Management Executive, 15(2), 20-33.
Kumar, N. 2007. Emerging TNCs: trends, patterns and determinants of outward FDI by Indian enterprises. Transnational Corporations, 16(1): 1-26.
Pradhan, J. P. 2007. Growth of Indian multinationals in the world economy: Implications for development. MPRA Paper No. 12360. New Delhi: Institute for Studies in Industrial Development.
Ramamurti, R. and Singh, J. V. 2009. Indian multinationals: Generic internationalization strategies. In Ramamurti and Singh (Eds.) Emerging multinationals from emerging markets. Cambridge University Press.
Thite, M. & Russell, B. 2007. India & Business Process Outsourcing. In Burgess, J & Connell, J. (Eds.) Globalisation & Work in Asia. (pp. 67-92). Oxford: Chandos Publishing.

Most of the above are accessible on the web. Of course, India Knowledge@Wharton (http://knowledge.wharton.upenn.edu/india/) is an invaluable source on current developments in the Indian economy.

You might have heard of India Management Research Forum (IMRF) and the Indian Academy of Management (IAOM) which will be conducting an inaugural conference on Indian Management at XLRI – Jamshedpur, India from 28-30 December, 2009. I will separately post the Call for Papers for this conference.

If you come across any
- recent literature/ publication on HRM in India
- special issue on India in any journal
- India/ Asia focused conference etc
Please share them with the group members. Ideas to improve the quality of this group are always welcome. Please make this YOUR group and harness its potential!

Mohan

Comment by Mohan Thite on April 13, 2009 at 9:20pm

Some of my recent publications on India:

1. Thite, M., Vasanthi, S., Harvey, M. & Valk, R. (2009) ‘Expats of host-country origin: Coming home to test the waters’. International Journal of Human Resource Management. 20(2): 269-285.

2. Russell, R. & Thite, M. (2008) ‘The next division of labour: Work skills in Australian & Indian call centres’. Work, Employment & Society. 22(4): 615-634.

If you need a copy, let me know. Happy reading!

Mohan

Comment by Mohan Thite on April 13, 2009 at 9:23pm

Call for Submissions for the Inaugural Conference of the Indian Academy of Management (IAOM), to be held at XLRI - Jamshedpur, India, December 28-30, 2009

Indian Management: Past, Present and the Future

The thoughts of Indian management could arouse a collection of scripts among Indian and international practitioners and researchers that could range from Rama Rajya, Yudhisthara’s rule and Krishna’s wisdom; Canakya, Chandragupta, and Ashoka; Babar, Akbar, and Aurangjeb, Gandhi, Nehru, and Patel; to Tata, Birla, and Ambani. A country that can boast of excellence in practically every domain of human endeavor is likely to have contributed to management thoughts in a significant way. The inaugural conference of the Indian Academy of Management (IAOM) is committed to the study and propagation of ideas that capture Indian management from diverse perspectives (certainly not restricted to indigenous research initiatives/thought pursued by Indian scholars based in India but warmly welcome it from overseas as well). We are happy to announce that Professor Angelo DeNisi (President Academy of Management, USA) has agreed to be a keynote speaker at the Inaugural Conference of the IAOM to be held during December 28-30, 2009 at XLRI Jamshedpur. We invite your involvement and greatly appreciate your support to this exciting and promising initiative.

We invite papers and symposia that will help showcase the discovery of aspects of Indian management that have already been researched and are well established as well as those that need to be addressed and developed. We hope the conference will further create an opportunity for a dialogue among Indian and international scholars that will help the global village address human needs of people from the top to the bottom of the human economic pyramid. India related management practices are likely to contribute to this venture in a significant way, and we would like this conference to set the stage for a meaningful long-term dialogue among scholars.

NEED FOR THIS CONFERENCE

India was an economic superpower until 1760, and accordingly led the world with management ideas and practices. But much of that was lost with its colonization and the struggle to shed the colonial ideas in the last 250 years. India is now again emerging as an economic power, and business schools are focusing on the BRIC (Brazil, Russia, India, and China) nations instead of the Triadian market of US, Europe, and Japan. Thus, it is important to further focus our research energy on Indian management and reveal about what is unique about Indian management - good or bad, effective or inefficient, beautiful or ugly.

We hope that this conference will be useful for researchers and practitioners who are interested in India in general and management practices related to India both within and outside India in particular.

ORGANIZING COMMITTEE

Advisory Board: Dr. Pawan Budhwar (Aston University, Birmingham, UK), Dr. Arup Varma (Loyola University, Chicago, USA), and Dr. Dharm Prakash S. Bhawuk (University of Hawaii, USA).

Conference Chair: Dr. E. S. Srinivas, XLRI Jamshedpur, India (srinivas@xlri.ac.in).

The Indian AOM Advisory Board is ably supported by the Programme Committee.

Programme Committee:
Dr. Hayagreeva Rao, Stanford University
Dr. Prasad Kaipa, ISB Hyderabad
Dr. Rajen Gupta, MDI Gurgaon
Dr. S. Manikutty, IIM Ahmedabad
Dr. C S Venkat Ratnam, International Management Institute
Dr. Biswatosh Saha, IIM Calcutta
Dr. Santrup Mishra (Aditya Biral Group – TBC)

DIVISION / TRACK CHAIRS
Papers can be submitted on any topic relevant to management that has implications for India, Indian diaspora, or role of India/ Indian companies in the global business. Papers could emphasize the present scenarios and developments as well as the emerging trends.

BUSINESS POLICY AND STRATEGY:
Dr. Phanish Puranam, London Business School (ppuranam@london.edu)
Dr. Ganesh Prabhu, IIM Bangalore (gprabhu@iimb.ernet.in)

ENTREPRENEURSHIP:
Dr. Mathew Manimala, IIM Bangalore (manimala@iimb.ernet.in)
Dr. Madhukar Shukla, XLRI Jamshedpur (madhukar@xlri.ac.in)

HUMAN RESOURCES:
Dr. Shailendra Singh, IIM Lucknow (shail@iiml.ac.in)
Dr. Jyotsna Bhatnagar, MDI Gurgaon (jyotsnab@mdi.ac.in)
INTERNATIONAL MANAGEMENT:
Dr. Sumit Kundu, Florida International University (kundus@fiu.edu)
Dr. Raveendra Chittoor, IIM Calcutta (raveendra@iimcal.ac.in)

MANAGEMENT SPIRITUALITY & RELIGION:
Dr. Venkat Krishnan, Great Lakes Institute (venkatrkrishnan@ymail.com)
Dr. Debu Mukherjee, MSR Programme Chair, AOM (debum@optusnet.com.au)

OPERATIONS, SUPPLY CHAIN, TECHNOLOGY MANAGEMENT:
Dr. TAS Vijayaraghavan, XLRI Jamshedpur (tasviji@xlri.ac.in)
Dr. Prasanta Dey, Aston Business School (p.k.dey@aston.ac.uk)

ORGANIZATION AND STRATEGIC MANAGEMENT THEORY:
Dr. Abhoy Ojha, IIM Bangalore (aojha@iimb.ernet.in)
Dr. Ashok Som, ESSEC Business School, Paris (som@essec.fr)

ORGANIZATIONAL BEHAVIOR:
Dr. Neharika Vohra, IIM Ahmedabad (neharika@iimahd.ernet.in)
Dr. Prasant Bordia, University of South Australia (Prashant.Bordia@unisa.edu.au)

ORGANIZATION DEVELOPMENT AND CHANGE:
Dr. S. Ramnarayan, ISB (S_Ramnarayan@isb.edu)

SUSTAINABLE DEVELOPMENT (Environment, Social Issues, etc):
Dr. P.D. Jose, IIM Bangalore (jose@iimb.ernet.in)
Dr. T. L. Raghu Ram, XLRI Jamshedpur (raghutata@xlri.ac.in)

OTHER AREAS (Emerging Sectors, Health Care, Ethics, Diversity, Consultancy, etc):
Dr. Abhijit Gangopadhyay, XLRI (abhijitg@xlri.ac.in)
Dr. Naresh Khatri, University of Missouri, Columbia (khatrin@health.missouri.edu)
Dr. Sunil Maheswari, IIM Ahmedabad (sunil.iima@gmail.com)

SUBMISSION GUIDELINES

Submissions are invited for the following:
1. Competitive papers: Up to 5000 words as per Academy of Management Journal submission style.
2. Working and developmental papers: Abstracts of 600 - 750 words.
3. Symposia/workshops/panel discussions: Outlines within 5 pages.
Though submissions relating to the major themes of the conference are encouraged, papers can deal with other issues relating to the broad topic of Indian management systems and strategies of Indian firms both within and outside India. The papers may be grounded in any major management disciplines including the divisions / tracks listed here. Conceptual, theory-building, or empirical papers from the above disciplines are welcome.

All submissions must be original and should not have been previously accepted for publication in a journal, presented in another conference or be under review at another conference. Authors should also guard against plagiarizing the work of others.

Selected papers presented at the conference will be published in the proceedings of the conference. The proceedings will also include abstracts of all the papers presented at the conference.

All papers will be blind reviewed. At least one author of each paper must register for the conference and present the paper.

Contributors are encouraged to limit their papers to less than or equal to 20 pages (A-4 paper, font 12, double spacing with margins of 1 inch) including the cover page, abstract, text, references, table and figures. The format should follow the Academy of Management style.

Symposia/workshops/panel discussions will focus on a key theme with 3 presenters and a discussant. Symposia will be given 90 minutes in the conference. Please include a description and need for the symposium and abstracts of all the three presenters.

All submissions are due by 15 July, 2009 and acceptance letter will be sent by 15 September, 2009.

Please submit your papers electronically directly to the relevant track chair and copy it to the conference secretariat (at iaom@xlri.ac.in) clearly indicating about the stream and nature of your submission. Track chairs will be responding to you directly about the decision on your submission.

Final papers are due by October 31, 2009 to be considered for the special issues and other publications from the conference.



PUBLICATIONS AND DEVELOPMENTAL
We are confident that many publications will come out of the conference papers and symposia. So far Asian Business & Management has agreed to do a special issue from the conference submissions. There is a strong possibility to get similar support from Asia Pacific Journal of Management (TBC). There is also the possibility of one or two edited books on focused themes and topics, which will emerge from the submissions. We are not fixing the themes a priori beyond the broad title and theme of the conference.

During the conference, we will be organizing sessions for both early career academics and doctoral researchers related to publishing in top journals and research issues (details to follow).

We also expect to have best paper and best doctoral thesis awards (details to follow).

KEY NOTE SPEAKERS
Distinguished Indian and International scholars are being approached to give keynote addresses. Dr. Angelo S. DeNisi, President, Academy of Management has already accepted our invitation to give a key-note address.

REGISTRATION FEE FOR THE CONFERENCE

US$ 200 (FOR INTERNATIONAL DELEGATES)
IRs 6000 (FOR INDIAN DELEGATES)
US$ 100 (for Doctoral Students)
IRs 2000 ((for Doctoral Students from India)

The organisers are working on how to further reduce the registration fees and will keep you update on any development in this regard. They certainly expect to offer some financial support to needy participants in the form of part or full waiver of registration fees. You will be required to write to iaom@xlri.ac.in if you need such help and depending on availability of funds support will be provided.

ACCOMMODATION
Accommodation will be available both at MDP Residence at the XLRI Campus and nearby quality hotels (details to follow).

TRAVEL TO JAMSHEDPUR
Jamshedpur is well connected by trains, road and air from major Indian cities (details to follow).

For further information please write to iaom@xlri.ac.in or srinivas@xlri.ac.in

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