HRM the Journal

Bob Brogan

Has Franchise Training Failed Your Customers and Franchisees?

With my nearly 20 years of professional experience within the franchising business arena, it is safe to say that the traditional and existing franchisor training has failed its two most important constituents: 1) Customers and 2) Franchisees. The central tenet for franchisors to provide immersive training around key events is flawed and the manual-based operations courses are outdated methods to deliver daily success.

The inability to provide…(more) http://bit.ly/19MAEG.

Tags: elearning, executive, hr, mid-market, smb, topyx, web2.0

Comment

You need to be a member of HRM the Journal to add comments!

Join HRM the Journal

HRM, the Journal, Special Issues

Innovation and Creativity
Deadline: June 30, 2010
Innovation and Creativity FINAL.pdf

Women Managers in Asia-Pacific
Deadline: July 1, 2010
Women and Asia Pacific FINAL.pdf

Sustainability: Systems, Strategies, & Practices
Deadline: Dec. 1, 2010
Sustainability FINAL.pdf

Using Social Network Research
Deadline: Dec. 15, 2010
Social Networks Call for Papers FINAL.pdf

HR Professionals and Line Management
Deadline: Dec. 15, 2010
HR On the Line FINAL.pdf

People Management in Emerging Market MNCs
Deadline: Dec. 1, 2011
Emerging Markets FINAL.pdf

Research Methods in HRM
Ongoing Call
Research Methods Final.pdf

For more information, email Leslie Southwick at lwilhelm@umich.edu

© 2010   Created by Theresa M. Welbourne, Ph.D..

Badges  |  Report an Issue  |  Terms of Service